For the complete Verbling Tutor Agreement, please see here:
I. Verbling Policies and Rules
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Verbling lessons must be taught on Verbling using Verbling Video. Please contact our team at support@verbling.com with any issues or concerns.
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Please be polite and professional when interacting with teachers and students.
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Please refrain from promoting or directing students to competing apps and services.
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No off-platform communication is permitted. All communication between students and teachers must occur through Verbling. This means that the request or sharing of Skype IDs, Facebook, WhatsApp, email, phone numbers and/or any other personal contact information is not permitted.
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Do not recruit students or teachers to work or study on other platforms or in other schools.
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Do not send money to or receive money from Verbling students or teachers off-platform.
- Verbling is intended as a platform for the teaching of adults. Minors aged 13-17 are able to attend classes, but only with express parental permission; absolutely NO teaching of children under 13 is permitted on Verbling. For more information, please see Annex 2 below.
II. Verbling Bannable Offenses
The following actions are not permitted on Verbling and may lead to account deactivation and removal from the platform:
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Scheduling and starting lessons with yourself or with fake students
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Any attempt to send or receive money from Verbling teachers or students off platform
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Any attempt to recruit Verbling teachers or students to work or study on other platforms
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Sending to or requesting private contact information from Verbling teachers or students
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Conducting lessons off of the Verbling platform without explicit written permission from Verbling
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The use of abusive, offensive language, threats or bullying towards Verbling teachers, students, or staff
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Sexual talk, nudity and/or attempts to use Verbling as a dating site
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Fraudulent use of credit cards or other payment methods
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Identity fraud
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Money laundering or theft
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Spam messaging
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Repeatedly asking for free lessons and services
III. Verbling Teacher Code of Conduct
1. Be a Verbling Ambassador
Maintain a positive attitude about Verbling at all times - this means never making negative or disparaging comments about the platform. Remember, for many students, you are the face of Verbling!
2. Be professional, respond quickly
It's important to consistently ensure that Verbling students have a great experience with you as a teacher, so always remember to maintain a high degree of professionalism. Most importantly, make sure to respond quickly to incoming requests and messages from your current students.
3. Attend all classes and arrive on time
It's important to maintain a 100% attendance rate and to avoid unscheduling and requesting to reschedule. Of course, unforeseen circumstances do occur, but as a rule, please keep attendance at 100% and keep unscheduling and rescheduling to a minimum.
4. Make every effort to help
New students might encounter technical difficulties. Please be patient and utilize the steps in our troubleshooting article to help them solve the issue. If all else fails, encourage them to contact Verbling Support at support@verbling.com .
5. Retain your students
Learning a language takes time and requires persistence. To help your students in their language learning journey, encourage your students to take lessons as frequently as possible. Try to turn your lessons into a habit for your students and always suggest a next lesson.
6. Provide a reason for any lesson change
If you cancel, request to reschedule, unschedule or make any other change to the lesson, it is required that you communicate with the student and explain why you are making the change in the box provided.
Annex 1. Community discussion forum guidelines
Forums have been named to reflect their purpose and intended use:
Students' Lounge: Visible to everyone (students & teachers); this forum should be used for general discussions related to language learning etc.
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Specific Language Lounges (e.g. English, Español etc.): A place for teachers and students to interact in the target language, provide interesting information, material etc.
Teachers' Lounge: Visible to teachers only; to be used for asking other teachers for advice, teaching tips etc. If you have any concerns regarding company policy/procedures, please allow the Verbling staff to address them directly, either by reaching out to Teacher Operations (teacheroperations@verbling.com) or Verbling Support (support@verbling.com); this lounge is not the place to air any such concerns.
Making negative or disparaging remarks about Verbling or its staff in these forums is in strict violation of our Teacher Code of Conduct and will NOT be tolerated; such actions may lead to warnings, removing access to forum posting and/or account deactivation.
For any questions or concerns related to the teacher background check process, please contact Teacher Operations.
For all technical/payment issues or any other questions or concerns related to the Verbling platform itself, please contact Verbling Support.
Annex 2. Important reminder about children on Verbling
Verbling’s terms and conditions make it clear that Verbling lessons may only be attended by those 13 years of age and older; minors aged 13-17 may attend, with parental consent. If you have any students below the age of 13, or whom you suspect of being below the age of 13, please remind them of the minimum age requirement in the terms and conditions, cancel all lessons immediately and refer them to our Customer Satisfaction team (support@verbling.com) to request a refund.
Absolutely no teaching of children under 13 is permitted (parental permission / presence during lessons or not); failure to comply may result in permanent account deactivation. Thank you for your cooperation.
For the full Terms of Use, please see here:
Frequently Asked Questions
1) The mom/dad has given their permission and is always present during the lessons... Can I teach children under 13 in this case?
No, absolutely no teaching of children under 13 is permitted on Verbling. Parents may use the lessons for themselves, if so desired, or write to support to request a refund.
2) What does "parental consent" for minors 13-17 mean? Do they need to sign something?
No; if they are using the platform as a 13-17 year old, it can be assumed that it was created with their parents' permission and therefore the responsibility falls to them; however, you may ask them directly as well if you suspect otherwise.
3) I've been with this student for a long time and they really want to continue with me... Can I continue with them outside of Verbling?
You will not be penalized by Verbling for continuing classes on another platform that allows under-13s, if the parents expressly request this.
