If you cannot attend a lesson or do not wish to continue learning with a particular teacher, you can cancel your lesson(s).
When you cancel, you will either receive a 100% refund in the form of Verbling credits, or a 50% refund in the form of Verbling credits.
The amount of the refund depends on the state of the lesson (scheduled vs unscheduled), as well as the time between your cancelaltion and the lesson's start time (if the lesson is scheduled).
NOTE: If it is more than 12 hours before your lesson start time, and the lesson time is no longer convenient but you wish to take this lesson with this teacher at another time, you should reschedule your lesson. For help with rescheduling your lesson, please see “How do I reschedule or unschedule my lesson?”
To cancel your lesson, please do the following:
- Go to your Dashboard, find a lesson you want to cancel and click "Cancel" from the menu on the right:
Or you can cancel your lesson directly from the lesson space:
2. In both cases, in the pop-up screen, confirm cancellation:
3. In the following pop-up screen, explain your reason for cancelling and click “Cancel Lesson”: