What is this fee?
A Trust & Support fee is added to your purchase at checkout. You will see a line item noting the fee on the checkout page. The fee is 8% and it applies to the final amount that a customer has to pay with his card.
If a part of a purchase is paid with Verbling credits, or there has been a coupon applied, we will charge 8% only on the final amount that has to be paid using PayPal/card.
What does this support?
The Trust & Support fee helps Verbling provide customer service, encourage trust in and use of the platform, and invest in a range of tools built around learning a language.
To achieve this, we are investing in the following areas:
1. Learning tools:
We also invest a lot of time engineering tools like Flashcards, Workspace, & Verbling Video so you can quickly access all your lesson materials on the go, no matter how many teachers you have.
2. Customer support:
Using the Trust & Support fee, Verbling is investing in the team, tools, training, and channels to support your language learning. If you prefer self-service, we’re also continually investing in features to help you get answers and support quickly—when and where you need them.
3. Teacher vetting:
Our Professional teachers are amazingly qualified, educated and dedicated to helping you learn a language. We ensure each teacher participates in an orientation session before their first lesson, and we are investing in new and novel ways to vet teachers for qualifications and capabilities. We strive to provide a trusted marketplace where you can rely on us to help you find the best teacher for your individual needs.