If you can’t connect your audio or video during the equipment check, please follow these steps to resolve the problem:
1)Double check that your camera and microphone are connecting with Verbling in your lesson page Equipment Setup by clicking the button at the top of your lesson page screen. If you camera or microphone are not detected, restart your computer. If they’re detected, move to the step 2.
2) Double check that you are using either Google Chrome or Mozilla Firefox for your web browser during your Verbling lesson.
If the problem persists, there are a few potential causes:
1) In your web browser, Verbling may not have permission to access your device camera or microphone. To be sure that Verbling has permission in Google Chrome, or is "allowed," to access your device camera and microphone check your web browser settings or by clicking the icon during your Verbling lesson.
When you click your icon you will see this drop down screen:
You can access your Camera and Microphone settings by pasting these links to your Chrome address bar:
Make sure that Verbing is not blocked.
2) If your web browser settings are currently set to "Allow" Verbling, but the issue is still persisting there may be an issue with a recent update to your web browser or extensions. In this case, you can uninstall and reinstall your Google Chrome web browser on your device to reset your settings and extensions in your web browser.
3) If you experience this issue in both browsers, it can be your antivirus software or Firewall that blocks your video/audio on Verbling. Try disabling them and see if that helps.