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My audio or video doesn't work during my lesson. What should I do?

If you can’t connect your audio or video during the lesson, please follow these steps to resolve the problem:

1)Double check that your camera and microphone are connecting with Verbling in your lesson page Equipment Setup by clicking the  Screen_Shot_2016-02-29_at_12.13.50_PM.png  button at the top of your lesson page screen. If you camera or microphone are not detected, restart your computer. If they’re detected, move to the step 2.

2) Double check that you are using either Google Chrome or Mozilla Firefox for your web browser during your Verbling lesson.

If the problem persists, there are a few potential causes:

1) In your web browser, Verbling may not have permission to access your device camera or microphone. To be sure that Verbling has permission in Google Chrome, or is "allowed," to access your device camera and microphone check your web browser settings or by clicking the   SS_127.png  icon during your Verbling lesson.

 

When you click your SS_127.png icon you will see this drop down screen:

SS_128.png

2) If your web browser settings are currently set to "Allow" Verbling, but the issue is still persisting there may be an issue with a recent update to your web browser or extensions. In this case, you can uninstall and reinstall your Google Chrome web browser on your device to reset your settings and extensions in your web browser. 

3) If you experience this issue in both browsers, it can be your antivirus software or Firewall that blocks your video/audio on Verbling. Try disabling them and see if that helps.

4) If you are noticing web connection warnings during your lesson, some internet connections do slow down during high upload and download sessions. You can learn more about solving this problem in this article.  

Please contact our Verbling Support team with any questions, or if your issues continue, and we will be happy to troubleshoot this issue with you at support@verbling.com



  

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