Occasionally, there might be an issue with your lesson that prevents it from occurring properly, such as technical difficulties.
The first thing you should do is file a support request here. You should then report an issue with your lesson so that your tutor can help resolve it.
PLEASE NOTE: You can only report an issue with your lesson a full hour after the lesson was scheduled to begin. For example, if your lesson was scheduled to begin at 1 p.m., please wait til 2 p.m. to report an issue with your lesson.
If you would like to report an issue with your lesson, please do the following:
1) Go to your Dashboard.
2) Find the lesson you'd like to report (you may filter your search according to the status of the lesson). Once you locate it, click on the lesson to go to your session page.
3) On your session page, locate "Actions". Under "Actions", click "Report Issue".
5) In the pop-up screen, select the relevant issue with your lesson, or select “Other” if your issue is not listed.
6) You may also include comments about the situation. These comments will be communicated to your teacher.
7) Click “Report”.