I can't access my lesson because of technical difficulties. What should I do?

Occasionally, there might be an issue with your lesson that prevents it from occurring properly, such as technical difficulties.

The first thing you should do is file a support request here. You should then report an issue with your lesson so that your tutor can help resolve it.

PLEASE NOTE: You can only report an issue with your lesson a full hour after the lesson was scheduled to begin. For example, if your lesson was scheduled to begin at 1 p.m., please wait til 2 p.m. to report an issue with your lesson.

If you would like to report an issue with your lesson, please do the following:

1) Go to your Dashboard.

2) Find the lesson you'd like to report (you may filter your search according to the status of the lesson). Once you locate it, click on the lesson to go to your session page.

3) On your session page, locate "Actions". Under "Actions", click "Report Issue".

5) In the pop-up screen, select the relevant issue with your lesson, or select “Other” if your issue is not listed.

6) You may also include comments about the situation. These comments will be communicated to your teacher.

7) Click “Report”.

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    This is a really very good site for improving language. When I spoke to someone with good qualityi got surprised!!


    But I have an issue here!

    I can listen to anyone while chatting but noone can listen to me at all.

    I dont know why... my settings are right..

    Please advise me.

    I would really appreciate your advise.

    I await your response.

    Bipin Yadav
    New Delhi India

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    Hi Bipin, if you send a support ticket to, we would be happy to help you!

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    I was on-time for my lesson, but my computer would not connect to the session after the install. I had installed hangouts the previous night in preparation for my lesson and it works fine via my gmail page but would not complete the connection when the new tab opened to "join" my lesson. I want to use your service,but I don't know how to correct this. Is there a way I can test this function via verbling before purchasing classes I will not be able to access?
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    Hi Adrienne, so sorry that happened to you! Can you message us at We would be happy to help you!