How do I report an issue with my lesson (Student)?

NOTE: You can only report an issue 15 minutes after the start of your lesson. Please note that issue reports are sent to the teacher to resolve, not to Verbling. 

Occasionally, there might be an issue with your lesson that prevents it from occurring properly. Such issues include missing or being late to your lesson, or having to leave early due to unforeseen circumstances; your teacher may miss or be late to your lesson, or have to leave early due to unforeseen circumstances. Additionally, technical difficulties might impede your lesson from proceeding as expected.

1) Go to your Dashboard.

2) Find the lesson you'd like to report (you may filter your search according to the status of the lesson). Once you locate it, click on the lesson to go to your session page.

3) On your session page, locate "Actions". Under "Actions", click "Report Issue".

5) In the pop-up screen, select the relevant issue with your lesson, or select “Other” if your issue is not listed.

6) You may also include comments about the situation. These comments will be communicated to your teacher.

7) Click “Report”.

8) This report will be sent to your teacher. Your teacher has the power to resolve this issue by marking the lesson as complete, marking it as unscheduled, or issuing you a 50% or 100% refund.  

NOTE: Your teacher should respond to your report within 48 hours. If he or she does not resolve the issue within 48 hours, please contact

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    Ok - I have done so. Will come back to you if not resolved satisfactorily.

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    I could not connect to my first lesson even though I was using Google chrome browser. Can you help.