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I can't attend a lesson a student booked. What should I do?

Teachers should set availability for when they know they can take students. You should not regularly unschedule or cancel lessons because of conflicts in your schedule.

If your schedule is variable, you can change your availability for each week by following the instructions here.

You should unschedule a lesson with a student only in extreme situations when you cannot possibly attend the lesson due to a change in your schedule. You must communicate the issue to a student, and inform them that they can reschedule the lesson at their convenience.

To unschedule a lesson with a student, please do the following:

1) Select the lesson from your Dashboard.

2) Under “Actions" on the bottom left side of the screen, click “Unschedule”.

3) In the pop-up "Change Lesson" screen, select "Unschedule this lesson".

4) In the comment box provided, please explain your reason for unscheduling the lesson.

5) Then click "Unschedule".

6) Be sure to communicate with the student regarding the unscheduling of their lesson.

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