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Audio or video problems caused me to miss my lesson. What should I do?

Teachers are paid for lessons you miss without notice. Occasionally, depending on the circumstances, teachers may provide a partial or complete refund for your missed lesson, or reschedule the missed lesson for a future date. All actions are up to the teacher's discretion.

To appeal to your teacher regarding your missed lesson, please do the following:

1) Go to your Dashboard.

2) On your Dashboard, click on the lesson you missed.

4) Under "Actions", click "Report Issue".

5) In the pop-up screen, check the check box next to "Student was absent" and, if applicable, report that you experienced technical difficulties that prevented you from attending the lesson.

6) Optionally, include comments about what happened to prevent you from attending your lesson. These comments will be communicated to your teacher.

7) Click "Report".

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