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How do I get a refund on lessons I bought with a teacher I no longer wish to use?

Occasionally, you may find that your schedule or learning style does not match a teacher's and you no longer wish to continue taking lessons with him or her.

You can receive a 100% refund in the form of Verbling credits for:

  • Any unscheduled lesson
  • Any scheduled lesson that is scheduled for more than 12 hours in the future

You can receive a 50% refund in the form of Verbling credits for:

  • Any scheduled lesson that is scheduled for less than 12 hours in the future

We offer refunds back to your form of payment for unscheduled or cancelled lessons within 12 days of your initial purchase. To request a refund back to your form of payment, please email support@verbling.com. We are happy to help!

To receive an automatic refund in Verbling credit for an unscheduled lesson, please do the following:

1) Go to your Dashboard.

2) Find and click on the unscheduled lesson for which you wish to receive a refund.

3) Under “Actions,” click “Cancel”.

4) In the pop-up screen, click “Cancel Lesson”.

5) You will be refunded credit worth 100% of the lesson's cost, which you can then use to purchase lessons with another tutor.

 

To receive an automatic refund in Verbling credit for a scheduled lesson, please do the following:

1) Go to your Dashboard.

2) Find and click on the scheduled lesson for which you wish to receive a refund.

 

3) Under “Actions,” click “Cancel”.

4) In the pop-up screen, click “Cancel Lesson”.

NOTE: If your scheduled lesson is scheduled for less than 12 hours in the future, you will be refunded credit worth 50% of the lesson's cost. If your scheduled lesson is scheduled for more than 12 hours in the future, you will be refunded credit worth 100% of the lesson's cost. 

 

 

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Comments

  • Avatar
    Jaime

    If we have a change of mind of continuing lessons, is there no way to get a refund of the funds submitted? This seems like bad business.

  • Avatar
    Marcella

    Hi Jaime, reach out to support@verbling.com regarding any refunds back to your form of payment. We'd be happy to help you!

  • Avatar
    Nelson Augusto Junior

    then 14 months for an answer is what?

  • Avatar
    Meltem

    Hello ı write that ı cancelled the lesson. But I can 't take mu refund. I am still waiting an answer. Please inform me