From time to time, situations may arise that prevent you from attending your lesson. If you know in advance of your lesson that you are unable to attend, reschedule or unschedule your lesson (if your lesson is 12+ hours away) or cancel your lesson (if your lesson is fewer than 12 hours away).

Teachers are paid for lessons you miss without notice. In some exceptional cases, depending on the circumstances, teachers may provide a partial or complete refund for your missed lesson, or reschedule the missed lesson for a future date. All actions are up to the teacher's discretion.

To appeal to your teacher regarding your missed lesson, please do the following:

1) Go to your Dashboard.

2) In the list of lessons shown on your Dashboard, click on the lesson you missed.

3) Under "Actions", click "Report Issue".

4) In the pop-up screen, check the check box next to "Student was absent" and, if applicable, report that you experienced technical difficulties that prevented you from attending the lesson.

6) You may also include comments about what happened to prevent you from attending your lesson. These comments will be communicated to your teacher.

7) Click "Report".

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